FREE DELIVERY over £100 (WEBSITE ORDERS ONLY). Next day shipping throughout the UK on orders placed before 14:45. MON-THR

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Below are selection of our customers testimonials.


Thought you might appreciate some positive feedback?


Just a quick note to thank you for the EXCELLENT SERVICE and GREAT PRODUCTS. The straps I ordered arrived next day and worked PERFECTLY - holding a boat together while I replaced a supporting beam. Very easy to use andGREAT QUALITY.

As the amazon products were more than double your price I would suggest you consider selling through amazon as well as direct.

Thanks once again

Nigel Hackett


Order recieved - GREAT SERVICE your speed in despathcing and DPD's accuracy of delivery prediction made you VERY EASY TO DEAL WITH.


Brian Edwards


Thanks for your quick reply - I've got my order now and have used the ratchet straps today. I CANT FAULT THEM, THEY ARE FANTASTIC! Just wanted to say thanks for the quick delivery, responce to my enquiry and for a QUALITY PRODUCT.




Just a note of thanks - what a FANTASTIC SERVICE you offer, my order arrived this morning. I have no question about using your service everytime items are required. WELL DONE


John Moy



Just a quick mail to say thank you for sorting out a couple of weld on clevis hooks which you dont normally stock, the chap on the phone was very HELPFUL and I had my order within a few days. Ive used you about 5 times now for all our lifting and strapping needs, always QUICK and EFFICIENT. 

Thanks again




Can I say what a really EFFICIENT SERVICE, I just wish all my orders were processed in this way especially giving a delivery time which is unheard of.

well done

Kind Regards

John W Walmsley

Scot Lift Systems Ltd



Excellent service - well done - very IMPRESSED. This is the way all business should be done - many recognisable name businesses could benefit from taking a leaf out of your operational process manual.

Dougie Wilson

(National Sales Manager - Management Control & Information Systems Ltd)



Hello would like to thank whoever sent the straps to Mayfair Cars. For such a small order the customer service wasOUTSTANDING, we received today.very rare.

Alan MD

Just felt had to let you know cheers



Hello, So impressed with the quality of the goods I ordered and the quick servise I am now going to repeat the order, thank you again for such a GOOD COMPANY.

Best regards,



Thank you very much for your prompt service, FANTASTIC. Thanks again, and as Arnie says "I'll be back!"

Kind regards.


MC Electronics Ltd



What sent from your iphone!?  at this time of the evening!? I am completely bowled over. You are providing aPLATINUM SERVICE. If you have a reference book I'll sign in.




Natasha, Ratchets delivered a few moments ago. Very impressed with the speed of your response. Before I retired I used to head up a customer based organisation and I was always saying how important people undertaking your role are. You are doing a GREAT JOB for your organisation.





I have received my order today and am most pleased with the service you have provided given the small order size. Your communications keeping me updated have been superb and invaluable and the delivery time (less than 24 hours from order) has AMAZED ME. I will have great pleasure to use you again in the future and more so to recommend you to one and all.

Thank you,

A very satisfied

Paul Sargant.



Hi, thank you for such an AMAZING service, the ratchet's I ordered on Monday afternoon arrived before 10am on Tuesday and performed their duty excellent. Thank you for making what could have been a stressful delivery stress free. Kind regards and I look forward to doing more business with you in the future.

Noel Blakeman



Dear Sirs, Goods received today in under 24 hours from ordering. My thanks go to all concerned - FIRST CLASS SERVICE and communication.

Regards -

Corin Mills



Just to say thank you for the SUPER FAST service and delivery.


Graham Daniels



Just to say recieved goods your service and sales team were EXCELLENT fast and efficent please i wish you every sucess for 2011 onwards please can you send me a newsletter and brochure Many Thanks once again





Hi there Folks, Have received the above order this morning at about 11-15hrs, Order was  placed late Saturday evening, and was despatched yesturday, and received by me Today, Tuesday.

Thank you all at The RatchetShop, for such a Great Service !! 


Dave S



Very IMPRESSIVE, ordered yesterday, here today!

Thank you.





Hi, this is just a short e-mail to thank you for the great service you have provided. I am very PLEASED with the ratchet straps you have supplied, the excellent communication and the very fast delivery. I have no hesitation in recommending you to anyone interested in your products.

Thanks again,

John Hatherell.



It's nice to get such good service, not something you can bank on these days. Once again thankyou very much for theEXCELLENT SERVICE




Just like to thank you for a great service , straps arrived on time today, thanks will RECOMMEND to friends and will be visiting your website again


Robert Meek



Thanks for your PROMPT ATTENTION to our order arrived on day specified and just what was ordered.

Many thanks,


Alternative insulation solutions



Dear Sir, Just thought I would write to thank you for a very SPEEDY SERVICE and great product. Look forward to doing business with you again in the future.

Many thanks.

 L Bool




Good afternoon, Ordered goods arrived exactly as scheduled; OUTSTANDING customer service, very much appreciated.






Guys, Yet again you prove to be pretty much the BEST ONLINE COMPANY that I’ve dealt with! Seriously - simple, fast, no-fuss....absolutely BRILLIANT, thank you.

I’m certainly spreading the word :-)


Again, thank you.

Lee Bratley.



Just a quick note to say many thanks for the lifting straps I purchased while we were constructing the new stables in Newmarket. I will be using you again as I’m OVER THE MOON with the prices and quality of the items.

Kind Regards





Hi, In this troubled financial time it is unusual I am sorry to say to find a company who not only keep you very well informed as to the status of your order but the time of the parcel to arrive as well which it did promptly.

Therefore I am writing this email to say a BIG THANK YOU for your EXEMPARLY service and I do think most of the UK companies could take a leaf out of the way you conduct business and the way you deal with your customers.

Well done.

Kind regards

Mark Osborne

Telist Engineering Services



Ratchets delivered in the correct time slot about 24 hours after I ordered them.



About us

The Ratchet Shop is a family run business that is well known for selling high quality construction goods. We stock a wide range of Lifting, Lashing and Towing products. Our lifting products consist of Horizontal and Vertical Lifting Clamps, Chain Hoists and Trolleys, Winches and Pulleys, Drum Lifters, Webbing and Round Slings and a wide range of Lifting Chains.

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" Just a quick note to thank you for the EXCELLENT SERVICE and GREAT PRODUCTS. The straps I ordered arrived next day and worked PERFECTLY - holding a boat together while I replaced a supporting beam. Very easy to use and GREAT QUALITY. "

Nigel Hackett

" Order recieved - GREAT SERVICE your speed in despathcing and DPD's accuracy of delivery prediction made you VERY EASY TO DEAL WITH. Cheers "

Brian Edwards

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Contact Info

The Ratchet Shop, Nutting Grove, Upend, Newmarket, Suffolk CB8 9PL
T : 01638 731 608 E:

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