Terms & Conditions

The Website, The Ratchet Shop And You

The Website, The Ratchet Shop And You
This website, found under www.theratchetshop.co.uk, is operated by AVT Imports (Partnership) and references to "we", "us" and "our" shall be deemed to be references to The Ratchet Shop Ltd and AVT Imports. References to "you" and "your" shall be deemed to be references to person placing an order via this website.

The Ratchet Shop Ltd and AVT Imports are one and the same company. Reference to one is also reference to the other.

Offer Terms and Conditions

Promotion Codes
Discount codes and promotions cannot be used in conjunction with any other offer. During our sales our products are already discounted so your promotion or discount code will not be valid when purchasing sale items. The offer is subject to availability on full priced items only.

*Free UK delivery on all orders
When free delivery is on offer the Promotion is excluding made-to-order items. Promotion can be used in conjunction with other offer or discount and is limited to standard delivery charges to the UK mainland only. Offer may be withdrawn at any time.

General Terms and Conditions

Placing an Order
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before placing an order with us either by telephone on 01638 731 608, by info services@theratchetshop.com or by post using the address given below. Calls to our Customer Service team are charged at the local rate (BT customers only, other network providers may vary). All our calls may be recorded for training and monitoring purposes.

By placing an order via this website you are making an offer to The Ratchet Shop Ltd to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and The Ratchet Shop Ltd for the sale of our products will only exist once an order has been accepted, processed and despatched to you. This does not affect your statutory rights.

Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate. Please see our delivery times and charges.

All orders received and accepted before 1.30pm will, subject to availability and where possible, be despatched on that same day for a next working day delivery for all UK Mainland orders. If you live outside the UK Mainland, please see our delivery information page for delivery times. Those orders received and accepted after 1.30pm will be deemed as received the following day and will be despatched the day after unless we inform you otherwise. All dates quoted for delivery are estimated delivery dates only and may be subject to change. We offer next day delivery on all orders but we do not accept liability for orders that for a reason out of our control do not get delivered in the time frame we offer. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery. If you have stated to have your parcel left at your premises without being signed for, we accept no liability for the goods once they are delivered.

If you decide to register with the The Ratchet Shop Ltd website, take care of your account by never sharing your user details with anyone, and selecting a password unique to this site. Each registration is for a single user only. You should not share your user name and password with any other person, or with multiple users on a network. If you suspect that your account is being accessed by a third-party, please contact us immediately by e-mailing info@theratchetshop.com or call 01638 731 608, 9.00am - 5:00pm Monday to Friday. You can change your password at any time by accessing your Account Information page, and following the appropriate steps offered. Please try to ensure that the personal details you give us are completely correct. In the event of any errors, or if you need to change your contact details, please do so by accessing the Account Information page and selecting the appropriate option. For further information please contact us directly for assistance on 01638 731 608.

Gift Vouchers
Gift Vouchers can be exchanged for merchandise at The Ratchet Shop.com online, or by phone on 01638 731 608. Gift vouchers cannot be exchanged or refunded for cash. Gift Vouchers can be used towards the purchase of goods at a higher price than its face value upon payment of the difference. The Ratchet Shop Ltd is under no liability for replacement or refund should vouchers be lost, stolen, damaged or destroyed whether they have been redeemed or not. Furthermore, we reserve the right to refuse any vouchers that have been modified, damaged or defaced. Gift Vouchers are only valid with a unique serial number.

Free Delivery
Free delivery is offered on orders £100 (net) or more and needs to be applied on checkout. If the 'free delivery' option is not selected at checkout then delivery will be charged at the regular rate for that weight. Buyers who do not select this option at checkout will not be refunded this delivery later if they do not select the option. Two day deliveries and deliveries outside of the UK, including the isles, may not be included in free delivery. If the option is not available to you at checkout, your area may not be eligible for this delivery option. 

The Ratchet Shop reserves the right to withdraw the 'free delivery' option at any time without warning.

Conformity of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website or in any other promotional device we use are not intended to be binding and are intended only to give a general description of the products. If you receive a product you believe is different to the description that we have advertised, as long as you have contacted us within 7 days of the delivery and the item is unused we will refund you for the item once it has been returned to us and inspected. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

Due to a high stock turnaround time not every product will always come exactly as seen in the image. you may receive a product in a different shade or with small differences to the hardware itself. If you have a specific requirement please call us to confirm the spec on our current stock.

Stock Availibility
We endeavour to display through this website all items in our current range. However, occasionally an item will be out of stock and if this is the case this will be highlighted when you are browsing the website and again in your shopping basket. If an item goes out of stock and it has not been updated on the website we will call you to discuss how you would like us to proceed with your order.

Returns Policy
If you are not entirely delighted with the products that you have chosen or you have purchased the wrong thing you may return them to us within 30 days of receipt. We will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. The delivery charge will not be refunded unless the items are being refunded from a fault of our own. You will then need to return the item(s) by post, Parcels returned by post are returned at your own cost and we will not refund you for the item(s) until they have arrived with us and have been inspected. We do offer a Swap It service to help you with organising your return, this return is again at your own cost and we will not refund you for the item(s) until they have arrived with us and have been inspected. Items can be returned outside this period if they are found to be faulty but please take extra care to read our Product Care Information page or any specific use/ care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse. For further details please read our Returns page. Please note items which are special made/made to order are not eligible for return/refund unless they are faulty. In some cases Lifting chains and Low Loader chains can be returned, Please call and speak to a member of staff to see if your chain is returnable. All chain returns are subject to a 20% re stocking fee.

Delivery of Goods
The delivery company will require a person over the age of 18 to sign for goods as proof of receipt. Although we recommend you sign for your own goods, it is not required that the signature be from the specified recipient. If you are not available to sign for your goods, you will receive a calling card from our courier DPD. You will then have to call the number on the card quoting the reference given to arrange a re-delivery. Please be aware that the courier will only attempt to deliver your parcel twice and if they are unsuccessful then the parcel will be returned to our depot. If the fault is not of us or our courier you will be charged again for the redelivery. Please also be aware that if you are not in or the courier cannot locate you, the parcel may be left with your neighbour. If you do not want this to happen we must be made aware of this at the time of your order. If the parcel is left with your neighbour we cannot be held responsible if the items go missing.

Please note that if your parcel does not arrive in the time we have allocated to your country/area then please contact us as soon as possible so we can sort this problem out for you straight away. Without fail we have your parcel out for delivery in the time frame we allocate, however we use an external courier company DPD and with that we cannot always account for your parcels whereabouts unless we are aware that there is a problem with it. If it is a matter of urgency that your parcel is with you at the time we have promised then please follow up your order with a call to our office so we can make sure we are tracking your parcel to the door.

If you do not receive your parcel within the time frame we have given you must let us know within 13 days of placing your order.

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling. Our prices are not inclusive of UK sales tax (VAT) we charge VAT on goods and delivery at the current UK rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero on goods but it is still charged on delivery as its journey begins in the UK. If your order is being sent to a member state of the EU then the selling price will be plus VAT and delivery plus VAT. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.

As a responsible retailer, we are aware that minors can incorrectly use some DIY products. We do not knowingly sell to children. Orders may only be placed by persons aged 18 or over.

Accessto our website
We will try to ensure that The Ratchet Shop Ltd website is available 100% of the time for you . However, we shall not be liable if this website is unavailable at any time and for any period, irrespective of the reason.

Links to other websites
The Ratchet Shop Ltd website may include links to the websites of other companies or organizations. This is for your convenience. If you use these links you will leave this website. The Ratchet Shop Ltd is not responsible for the content of third-party websites. No endorsement, assumed or actual, is implied through the inclusion of these links. If you do access any third-party websites linked to this website you do so at your own risk.

Disclaimer and limitations of liability
The Ratchet Shop does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither The Ratchet shop nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The Ratchet Shop or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of The Ratchet Shop Ltd and AVT Imports and any other associated company of AVT Imports.

While The Ratchet Shop uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and AVT Imports and The Ratchet Shop will not be responsible for any errors or omissions or for the results arising from the use of such information. The Ratchet Shop takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, The Ratchet Shop will not be responsible nor liable for your use of any other websites which you may access via links within this website. The Ratchet Shop does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with The Ratchet Shop. The entire liability of The Ratchet Shop under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

The Ratchet Shop will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

The Ratchet Shop may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of The Ratchet Shop.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Copyright and Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of The Ratchet Shop Ltd and AVT Imports or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with The Ratchet Shop; and

Copy print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Law and Territory
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

We reserve the right to make changes to these terms and conditions in the future. Any changes will be posted to the site and will take effect immediately. You should, therefore, read the terms and conditions each time you access this website.

The material and information contained in this website is not aimed at, or meant to be viewed by, persons other than those in the United Kingdom. Any person who chooses to access this website from other locations is responsible for compliance with applicable local laws.

The website, its contents and any contracts formed as a result of its use shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.

Our Details
The Ratchet Shop
Nutting Grove

VAT Registration No: 720 3956 46
AVT Imports: Partners PC & AV Totman

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