How will you protect my data online?
By registering or placing an order on this website you consent to the collection, use and transfer of your information under the terms of this policy.
When you order with us, we ask for information about yourself which may include (but is not limited to) your name and address, e-mail address and credit or debit card details. A contact telephone number may also be required so that we may contact you if there is a problem with your order. All this is necessary to process your request or notify you of acceptance of your order.
Should you enter a competition or promotional feature, take part in a survey, or request a brochure or any other information from us, we will also ask for your details if required. From time to time we may also collect information about your usage of our website, as well as information about you from messages you post to the website and e-mails or letters you send to us. This information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. We will also use and analyse the collected information to administer, support, improve and develop our business.
We may use other companies to provide services on our behalf, such as fulfilling orders, processing payments, packing and delivery as well as analysing data and carrying out market research. We will only disclose your information to the extent needed to deliver the services required.
We may use your information to contact you for your views on our services, as well as to occasionally notify you about important changes or developments to our site or services. Furthermore, we may also use your information to let you know about our other products and services which may be of interest to you. Depending on your elected means of communication, we may contact you by post, telephone or e-mail. If you decide that you do not want to receive any further communications from The Ratchet Shop, please let us know by sending an e-mail to email@example.com
Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.
All the information we collect via our website or through correspondence with you may be used for the following purposes - dealing with orders and accounts, processing payments, credit reference checking, fraud detection and research.
How do you protect the information you hold about me on your internal systems?
We protect your privacy in several ways:
- Access to customer account information is limited to those who need access for the performance of their job.
- We use full login and password controls on our system.
- All full and part-time employees are required to sign a confidentiality clause as part of their terms of employment.
- All calls are recorded and monitored for training and security purposes.
- Confidentiality and database access controls are reviewed periodically and updated as required to further protect our personal data.
If for any reason you are unsure about the personal and account information we are holding in your name, please contact us. We will happily review your file and update the records if required. You can call us on 01638 731 608 (Monday - Friday 9am to 5pm) or email us on firstname.lastname@example.org
Cookies are small amounts of information which are automatically set by our website on your computer. They are generally used to remember the choices you make while on the site and are harmless to your computer system.
Unless you have specifically refused to accept cookies when disclosing your details to us, our system will automatically issue one or more cookies to your computer when you log on and use this website. Should you elect to set your computer to not accept cookies, you may not be able to use certain features on this website.
How safe are my credit or debit card details on your site?
We know that security is a major concern to many of our customers. We have put a very secure system in place so you can feel completely at ease when shopping with us over the Internet. We feel confident that credit card information entered on our site will not be accessed by any unauthorised person or company. Once your order has been transferred to our order processing system all credit card details are removed from the website as an added precaution and our sales order processing system and internal network are protected by the latest proxy technology. This does mean you have to give your card details every time you place an order with us but this minor inconvenience does ensure that it is totally safe to shop with The Ratchet Shop.
Our Mailing List
Can I be removed from your mailing list?
The Ratchet Shop will send you special offers and promotions by post and email. If you do not want to receive offers and promotions by email, you can unsubscribe here or at the time when you are creating your ratchet shop account. Please remember it can take up to 21 days to fully remove you from our email mailing list so you may receive one or two more. If you do not want to receive offers and promotions by post, let us know at email@example.com or by calling us on 01638 731 608 (Monday - Friday 9am to 5pm). Our brochures are printed in advance so it can take up to eight weeks for the process to be complete and you may receive one further brochure.
Will you pass my data on to third parties?
The Ratchet Shop will never pass on your email address or any of your other personal details to a third party for marketing purposes. We respect your privacy and are committed to protect it. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent
Viewing your information
You are entitled to see the information we hold about you and you may request that we make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us by e-mailingwww.theratchetshop.com we are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.